FRAGOLA Agency ("we", "our", or "the company") operates the website fragola.agency and uses WhatsApp Business API to communicate with clients and users.
1. Information We Collect
We collect the following information when you interact with our services:
- Name and surname
- WhatsApp phone number
- Messages and conversation content
- Company information and job title (when applicable)
- Technical information: IP address, device type, browser
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and requests
- Provide enterprise AI architecture consulting services
- Send information about our services (only with your explicit consent)
- Improve our services and user experience
- Comply with legal obligations
3. Legal Basis for Processing
We process your information based on:
- Your explicit consent to receive communications
- Performance of contract or requested services
- Legitimate interest in improving our services
- Compliance with legal obligations
4. Sharing Information with Third Parties
We share your information with:
- Meta (WhatsApp Business API): To process and deliver messages
- Hosting providers: For secure data storage and infrastructure
- Automation platforms: To manage business workflows and communications
- Legal authorities: When required by law
We do not sell your personal information to third parties under any circumstances.
5. Data Security
We implement technical and organizational security measures to protect your information:
- Data encryption in transit (HTTPS/TLS)
- WhatsApp end-to-end encryption
- Secure servers with restricted access
- Regular encrypted backups
6. Data Retention
We retain your personal information:
- During the time you maintain a business relationship with us
- Until you request its deletion
- For the period required by legal obligations (minimum according to applicable regulations)
7. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a structured format
- Opposition: Object to the processing of your data
- Revocation: Withdraw your consent at any time
8. Use of WhatsApp Business API
When communicating with us via WhatsApp:
- All messages are protected by WhatsApp's end-to-end encryption
- Meta may receive certain technical information according to their policies
- You must give us explicit consent before we contact you
- You can block or stop receiving messages at any time
9. Cookies and Similar Technologies
Our website may use cookies to:
- Improve site functionality
- Analyze web traffic
- Personalize your experience
You can configure your browser to reject cookies.
10. International Data Transfers
Your data may be transferred and processed in:
- European Union (hosting infrastructure)
- United States (Meta/WhatsApp services)
We ensure all transfers comply with applicable data protection regulations.
11. Minors
We do not intentionally collect information from individuals under 18 years of age. If we detect that we have collected information from a minor, we will delete it immediately.
12. Changes to This Policy
We may update this privacy policy occasionally. We will notify you of significant changes through:
- Notice on our website
- Message via WhatsApp (if applicable)
13. Contact
To exercise your rights or make inquiries about this policy:
FRAGOLA Agency
Email: support@fragola.agency
Website: https://fragola.agency
14. Supervisory Authority
If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction.